Our websites are no different to perishable goods at a supermarket. It’s not surprising given how well trained we are to check everything is up to date. From milk to computer hardware we want the latest version available.
So when someone finds your website via Google and the last blog entry is from last year, or the Copyright legal date is 2008, it’s a bit like the milk which got lost at the back of the fridge. We won’t touch it, there’s no limit of options and it is safer to elsewhere.
The good news for web entrepreneurs is this: It’s easy to keep things current. A simple blog entry once a week. A twitter feed in your side bar. Anything which shows your people you’re still in the game. That you have a pulse.
But there are some deeper reasons why iterations matter so much. Iterations give us a reason to go back. To go back to the market ‘our people’ and re-engage in a conversation. It gives us something to talk about, stimulate interest and demand. To glean feedback from, regardless of who this conversation happens to be with. Our business is essentially a large complex set of conversations, and the changes we make facilitate them.
So who can we go back to with our iterations?
- Our customers who want to know how these iterations help them out
- Our employees who can get excited about the cool stuff they have been / will be working on
- Our suppliers who can get excited about the prospect of more business
- The media want to report on innovation, updates and the industry
Pic via Alex Figueroa
All of these conversations stimulate our business, our industry and ultimately the market place. Our iterations have a much bigger impact than we think. It’s far more macro.
Iterations are social, and we are social creatures. If nothing has changed or improved, then we move on. It is human nature.
You have a pulse – it’s important it never stops.
Your business has a pulse – when it stops your customers assume your dead or dying.
This why the following elements are crucial for your business or startup:
- Advertising frequency
- Newsletter updates
- Web page changes
- Twitter feed on your homepage
- Regular blogging
- Returning phone calls & emails the same day
- Speedy invoicing (guilty)
- Product iterations and improvements
- PR & media exposure
- Team, fan, member, evangalist get togethers
- Conversing with your people on line
- Conversing with people off line
- Acknowledging (not hassling) everyone who enters your office, retail space or workshop.
Let your customers know you’re alive, and they’ll treat you like you are. Let them think your dead or dying and they’ll ensure you die for sure.