Start Up Blog

Living in the past – Nixon

Posted in entrepreneurship by Steve Sammartino on December 12, 2011

To: orders@nixonnow.com.au
Subject: Order on line

I am trying to buy a wallet on line – but there is no way to add item to shopping basket.

Please help/

Steve.

——————–

To: “Sammartino, Steve”
Subject: RE: Order on line

Hi Steve,

Our online store currently offers watches and audio product only. For a larger range of our clothing and accessories please visit our preferred online retailer here:

http://www.surfstitch.com/brand/nixon

Kind regards,

——————–

To: orders@nixonnow.com.au
Subject: Re: re: Order on line

Hmm – that’s pretty 1996 don’t you think?

Surfstitch.com.au don’t have the item I want… ?????

Can I order over the phone and pay via credit card and get sent to me that way?

Let me know,
Steve.

——————–

I’m yet to hear back from these guys yet. Although they did give their initial response within 30 minutes. I’m still waiting for the second response. A person with credit card in hand, ready to buy.

Ignoring the fact that it is totally ridiculous to sell some things on line and not others, it is more ridiculous to not call me back (they have my number), take my order, take my money, go down to the warehouse and grab the item and put it in an express post or fed ex bag.

When it comes to selling on-line, being half committed is often worse than not being involved at all.

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Bill vs Gerry

Posted in entrepreneurship by Steve Sammartino on January 17, 2011

With great wealth comes great responsibility. The key word I’d use to describe this is ‘legacy’. When entrepreneurs become successful financially, then I think it makes sense to leave a legacy which creates pride beyond money. Often this comes in the form of the business that has been built. A footprint of good stuff the business created – which is the source of the original monetary rewards. Great entrepreneurs go beyond their business and create value for society.

What successful people do after they are financially rewarded is more important than what they did in order to arrive.

So let’s consider the tale of two billionaires. One from Australia and one from the USA. Granted the USA version is much wealthier, but when we are talking billions, I think it matters not.

Billionaire 1 from the USA: Bill Gates. No introduction needed. Gates has made The Giving Pledge to donate over half of his wealth to charity. He has given more than $28 billion to charity and focuses the majority of his efforts fighting poverty and disease in 3rd world countries.

Billionaire 2 from Australia: Gerry Harvey. Retailing magnate known for having strong opinions and doing his own voice overs for his radio and TV advertising. Sure his industry is changing (Just like Microsoft is under siege from web based software platforms) but rather than being happy he’s a billionaire and doing some good, he’s investing his wealth and energy into lobbying the government to change GST tax law thwart his competitive threats.

Despite the fact the GST is not the reason people are taking their shopping on line, Gerry has really lacked the decorum and perspective that should accompany a billionaire. Sure, Bill has had his fair share of questionable tactics in business, but he has never cried poor. In some ways, it makes me embarrassed to be Australian when our business stalwarts are showing such a lack of leadership in society.

I’d be happy to hear your thoughts, but I can’t help but think that it comes down to responsible leadership and legacy. If I’m ever fortunate enough to make one….(a fortune that is)… please remind me of this blog post.

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