How a new brand can gain trust

This post by Seth Godin got me thinking about how to generate trust when we are a new brand or startup on the block. Here is what I think:

Building trust is simple. Create stories by doing things which exceed expectations. One customer at a time. When we do it, they share their good fortune to have done business with us. Trust never comes from the brand owner, but the interactions with the brand recipients. They then deliver that trust to others who buy the brand off them metaphorically. Thought they’d get X and they got X+1. They tell people about their win. We win by being generous.

Startup blog says: Generosity is the fulcrum of trust.


One comment

  1. ALEXANDER · February 25, 2014

    Good service doesn’t happen by accident. It happens by design

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